Citi Order Routing and Execution, LLC (CORE) is committed to providing service and support to its clients. The Firm recognizes that certain uncontrollable events can cause varying degrees of disruption to normal business processes. For example, a severe storm can adversely affect the ability of staff to report to work on a given day. Events of greater severity, such as a regional electrical blackout or an intentionally destructive act, could cause wider concern and disruption. The Firm recognizes the responsibility to our customers and clients to continue critical operations to the extent possible during such events. The Firm's goal is to meet this obligation with minimal interruption – on the same day, if possible – given the circumstances and scope of any disruptive event. The Firm would like its clients, customers, and potential clients and customers to be aware that the Firm has developed and maintains written business continuity plans we believe not only provide effective responses to a wide variety of disruptive events, but better enable the Firm to continue critical operations to the extent possible during a business disruption.
The Firm's business continuity plans provide for continuity of critical operations to the extent possible and other activities during a variety of disruptions. They include client support responses such as conducting operations from alternate sites in different locations, if necessary, operating across multiple power grids or operating with self—generating facilities while maintaining the Firm's presence in the marketplace and servicing client accounts, all to the extent possible. These plans are designed to enable the Firm to continue critical operations to the extent possible whether the disruption is firm wide or city wide, affecting an entire business, district, region or a single building. The Firm believes it is important that its customers and clients remain confident in our commitment and ability to provide ongoing services to the extent possible in the event of a business disruption. To maintain effective and secure plans, we keep them confidential and so do not provide specific details in this notice. In addition, the Firm is committed to maintaining effective communications with its clients during a business disruption.
Our business continuity plans are reviewed and tested annually to ensure appropriate enhancements are implemented as technology improves, business plans evolve, or regulatory requirements change. Senior management has designated a business continuity principal and the Firm's plans and supporting documents are subject to review by external auditors as well as examination by industry regulators. Should material changes to the plans occur, it will be updated as appropriate. We may modify this notice at any time with such modifications becoming effective upon posting to our web site. You may obtain a current copy of this notice by contacting your sales representative or relationship manager.